To appeal a decision online, please click here.
To access adjudication status, please click here.
NEW! The Department has developed fact finding questionnaires for claimants and employers to expedite the telephone interview with the Central Adjudication Unit. Click here to access them.
Claimants who are separated from their employers for any reason other than a lack of work, such as voluntary leaving or discharge, will need an adjudication interview. Claimants may also need an adjudication interview for non-separation issues such as refusal of work, not being able and available for full time work, and deductible income such as private pensions and severance pay.
The Central Adjudication Unit (CAU) at the Department of Labor & Training conducts the initial investigation, which is also known as the adjudication interview. The adjudication interview is a fact-finding interview and is conducted by telephone only. On the day of the interview, an adjudicator (investigator) will contact the claimant and the employer to obtain the facts relating to the issue. A decision whether to allow or deny a claimant benefits will be based upon the facts obtained, the Unemployment Insurance laws, and the documentation provided to us by the claimant and the employer.
Claimants scheduled for an adjudication interview will receive written notification of the date and time of the scheduled telephone interview. Claimants should not report to the Department, as interviews are not conducted in-person. Claimants must also continue using Teleserve via the internet (https://teleserve.dlt.ri.gov ) or over the phone (401-243-9600) while their claim is pending a decision from CAU. If eligible, the Unemployment Insurance Unit will release payments due.
If a claimant is denied benefits and disagrees with the CAU decision, he/she has the right to appeal that decision and must do so in writing within fifteen (15) days of the mailing date of the decision. CAU decisions may be appealed online at www.dlt.ri.gov/ui/FormsUI.htm, by submitting a request in writing to the Central Adjudication Unit at PO Box 20067, Cranston, RI 02920-0941 or by FAX at (401) 462-8318. Claimants may send questions about the Central Adjudication Unit at the Department of Labor & Training to UIhelp.
If a claimant appeals the CAU decision, a Referee at the Board of Review will conduct the second investigation, also known as a Referee hearing. Once an appeal is filed, the case will be assigned to a Referee (Hearing Officer) at the Board of Review who will schedule an in-person hearing, at which time the claimant and the employer may state their argument in detail. After the hearing with the Referee, a written decision from the Referee will be mailed within 10 days of the hearing date. This decision will inform the claimant and the employer as to whether the initial decision from CAU has been affirmed, modified or reversed. Claimants should continue using Teleserve via the internet or over the phone each week while awaiting the decision on their case.
Information on preparing your case and the procedure for a Referee hearing can be found on the Board of Review website. The Board is an impartial authority not under the direction of the Department of Labor and Training.
If you are pending a decision from a Referee at the Board of Review, you may email questions to BOR@dlt.state.ri.us.