Claimants and employers may complete a fact-finding questionnaire to expedite the telephone interview with the Central Adjudication Unit, Click here to access them.
To appeal a decision online, please click here.
To access adjudication status, please click here.
What is an adjudication interview?
An adjudication interview is a fact-finding telephone interview conducted by the Central Adjudication Unit. On the day of the interview, an adjudicator (investigator) will contact you and your employer (if necessary) to obtain the facts relating to the issue. A decision whether to allow or deny benefits will be based upon the facts obtained, the Unemployment Insurance laws, and the documentation provided.
Why do I need an adjudication interview?
You will need an adjudication interview if you are separated from your employer for any reason other than a lack of work, such as, voluntary leaving or discharge. You may also need an adjudication interview if you have a disqualifying issue, such as, if you refused an offer of work or if you are not able to work full-time.
How will I know if I need an adjudication interview?
You will receive written notification of the date and time of the scheduled telephone interview.
What do I need to do while my adjudication interview is pending?
You must continue to use the Teleserve payment system via the internet at https://teleserve.dlt.ri.gov or over the phone at 401-243-9100. Payments will be issued if you are eligible for benefits.
You may also complete a fact-finding questionnaire to expedite the adjudication process. Click here to access them.
What if I am denied benefits?
If you are denied benefits and disagree with the decision you may appeal the decision and must do so in writing within fifteen (15) days of the mailing date of the decision. CAU decisions may be appealed online at www.dlt.ri.gov/ui/FormsUI.htm, by submitting a request in writing to the Central Adjudication Unit at PO Box 20067, Cranston, RI 02920-0941 or by FAX at (401) 462-8318.
What if I have a question after my appeal has been filed?
Once an appeal is filed, the case will be referred to a Referee at the Board of Review. Information on preparing your case and the procedure for a Referee hearing can be found on the Board of Review website. The Board is an impartial authority not under the direction of the Department of Labor and Training. If you are pending a decision from a Referee at the Board of Review, you may email questions to DLT.BOR@dlt.ri.gov