Change
to Unemployment Insurance
Call Center Operations
The Department of Labor and Training plans to close its
Unemployment Insurance Call Center to incoming calls on
Thursday Feb. 11th in order to process
the large volume of online claims filed in recent weeks,
as well as to answer customer queries by email.
To help accommodate customer demand, the department will
open the Call Center queues a half hour earlier at 7:30
am on the days it is operational, and will extend its
afternoon hours by a half hour (5:30 pm on Mondays and
Tuesdays and 3:30 pm on Fridays).
The backlog of claims corresponds with the influx of returning
unemployment insurance claimants under the latest federal
unemployment insurance extension.
Claimants may email the department with questions at uihelp@dlt.ri.gov.
They may also check the status of their claims online at https://uiclaims.state.ri.us/UI-INET-STAT/IntroPage.aspx
