You must use Teleserve online or by phone to complete the following:
You must contact Teleserve each week even if your claim is in pending status or if you are denied benefits and are appealing your decision. Your weekly certifications will be held in pending status until a determination on your claim has been made.
If you have returned to work since you last collected unemployment insurance, you cannot use TeleServe until you file a new claim or refile/reopen an existing claim through our internet filing system.
TeleServe Hours of Operation:
- Online: https://teleserve.dlt.ri.gov
- Anytime Sunday through Friday
- Phone: (401) 243-9600
- Monday through Friday from 3:00p.m. to 5:00p.m. and 7:00 p.m. to 5:30 a.m. and
- Anytime Sunday
Please note that at times you may receive an automated message stating that we are unable to access our records due to system processing; if this is the case, please try again later.
Click here to read more about Teleserve
Frequently Asked Questions about Teleserve or Certifying Online