RI Department of Labor and Training Unemployment Insurance

1099 Forms were mailed on Monday, January 30. You can still click here to download your 1099 form.

New customers may now file a claim online, 24 hours a day, 7 days a week, for all Rhode Island Unemployment Insurance programs at https://uiclaims.state.ri.us/RI-ICS/Intro/Index.aspx?AC=yes.

To check the status of your claim, click Access Account Information. You will need your BYE (Benefit Year Ending), Social Security number and PIN number to check your status.

The average turn-around time for UI claims filed online is seven to ten days.

Refiling

If you have returned to work any time since you last collected unemployment insurance, you cannot use TeleServe until you either refile your claim or file a new claim. Both filing and refilling can be accomplished by contacting the UI Call Center during business hours or by entering the appropriate data through our internet filing system.

To file a claim by telephone, please call (401) 243-9100 during the call center business hours listed below:

Mondays, Tuesdays and Thursdays, 8:00 a.m. to 3:00 p.m. Wednesdays, 8:00 a.m. to noon
Fridays, 9:00 a.m. to 3:00 p.m.

We have a new guide available for customers to help them prepare the questions they may be asked when filing a new claim. You can also watch brief presentations on understanding unemployment insurance.

Please note that Mondays and Tuesdays typically experience the highest volume of calls during the week; callers experiencing difficulty earlier in the day may wish to try later in the day.

If you are having difficulty reaching the call center, you may also email questions to uihelp@dlt.ri.gov. Please include your full name, phone number and hometown in your email. Most emails will be answered after five business days.

You may email questions about adjudications to uihelp@dlt.ri.gov. Please place “Adjudication” in the email subject line.

Hearing impaired customers may call our TDD line at (401) 243-9149.

Refiling: If you have returned to work any time since you last collected unemployment insurance, you cannot use TeleServe until you either refile your claim or file a new claim. Both filing and refilling can be accomplished by contacting the UI Call Center at (401) 243-9100 during business hours or by entering the appropriate data through our internet filing system.

Starting on Dec. 9th, you will have two options to certify for your weekly unemployment payment. Teleserve allows you to request your weekly unemployment insurance benefit payments using a touch-tone telephone. Or, once you create your Personal Identification Number (PIN) using Teleserve, you can certify online using our new internet application. Click here to read more.

Changes to TeleServe hours

The TeleServe phone payment line is operational from 12:01 a.m. Sunday morning to 5:30 a.m. Monday morning. It is also operational weekdays between 3:00 p.m. and 5:00 p.m. and from 8:00 p.m. to 5:30 a.m. The TeleServe online payment system is operational all day Sunday, as well as weekdays from 7:00 a.m. to 5:00 p.m. and from 8:00 p.m. to 5:30 a.m. However, between 5:30 am to 7:00 am and 5:00 pm to 8:00pm Monday through Friday, Teleserve will be unavailable so that the Department of Information Technology can conduct daily system processing.

Frequently Asked Questions about Teleserve or Certifying Online

Claimants who have exhausted regular RI unemployment insurance benefits may be enrolled in one of two extended benefit programs—Federal Emergency Unemployment Compensation (EUC) and State Extended Benefits (EB).

Federal Emergency Unemployment Compensation (EUC) has been extended until early March, 2012. There will be no interruption in EUC benefit payments expected at this time.

State Extended Benefits are also extended through early March.

Click here for resources if you've exhausted your UI regular and extended benefits.