Please note: We are unable to use email to provide answers to specific questions regarding unemployment claims due to the confidential nature of such information. It is important that you include your phone number in any electronic communications.
Call Center representatives will attempt to contact you within seven business days of your request for a call back. Call backs are made weekdays between 7:30 a.m. and 6 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. If you are not available when the Call Center calls, a representative will attempt to reach you a second time. Please note that if you have received two answering machine or voice mail messages from the UI Call Center stating that a representative has been unable to reach you, your original request will be retired and you will have to make a new request for a call back. Requests are honored in the order they are received.