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Frequent Questions

CHASE Electronic Payment Card

Using your
Electronic Payment Card En Espanol

To activate your Electronic Payment Card and to select both
your four-digit Personal Identification Number (PIN) and six-digit access code,
call Chase Customer Service: 1-866-847-8586

You can use your Electronic Payment Card to withdraw cash at over 900,000 Automated Teller Machines (ATMs) worldwide, with surcharge-free access at over 40,000 Allpoint and Chase ATMs in the U.S. In Rhode Island, there are 1,953 Allpoint locations found in most CVS stores, Walgreens, Hess and 7-Eleven gas stations. Just look for ATMs that display the logos on the back of your Card and:

1. Insert or swipe your Card.
2. Enter your 4-digit PIN on the keypad.
3. Press “Withdrawal” and then “Checking.” Follow the instructions until the
transaction is complete.
4. Take your cash, your Card and your receipt.

Using the ATM machine

This Card CANNOT be used until you call Chase Bank to activate it and sign the back.

Use your Electronic Payment Card instead of cash or checks to make purchases at merchant locations anywhere. These locations include department stores, grocery stores, restaurants and more! Just swipe your Card through the Point-of-Sale (POS) machine or present the Card to the cashier. Then sign the receipt (or enter your PIN on the POS machine keypad). If you select credit and sign for the transaction, it will be a free-of-charge (no fee) transaction. If you select to use your PIN number, there will be a $0.25 charge.

You can also use your Card to place phone or Internet orders; just provide your Card number and the expiration date.

Click here to view the Disclosure Statement and User Agreement.

You can also get help with your Electronic Payment Card by calling
Customer Service at 1-866-847-8586.

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RI Department of Labor and Training
Center General Complex
1511 Pontiac Avenue, Cranston, RI 02920

Phone: (401) 462-8000
Fax (401) 462-8666
TTY via RI Relay: 711
6/13/16 MDF
State Seal
  DLT is an equal opportunity employer/program - auxiliary aids and services available upon request