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When will benefits be deposited into my account?
Whether you have direct deposit or the Electronic Payment Card, benefits will be deposited within 24 to 48 business hours after approval by the Department of Labor and Training.

Approval is based on monetary eligibility and medical certification from your Qualified Health Care Provider if required. You should always check your balance before using the card. You may conduct balance inquiries free of charge online at www.Key2Benefits.com OR you may call KeyBank Customer Service toll-free number, 1-866-295-2955.


Using the EPC to get cash at an ATM or Bank

You can get FREE ATM cash withdrawals at more than 40,000 in-network Allpoint, Bank Rhode Island and KeyBank ATMs nationwide. Look for the Allpoint logo at ATMs at CVS, Target, Hess, Mobil and Exxon gas stations, etc. There are 187 Allpoint locations in Rhode Island.

Using the EPC to make purchases
Simply present your card when paying. You can use your MasterCard EPC anywhere you see the MasterCard logo displayed.

Transferring the money on my EPC to my personal checking or savings account
EPC customers do not have to visit an ATM or bank teller to transfer funds from their Key2Benefits account to another account of their choice. Simply go online and complete a Card to Account Transfer, free of charge.

Using the Electronic Payment Card outside of RI or in another country

You can use the EPC anywhere that accepts MasterCard or at any ATM. Click here to see the fee schedule.

Funds remaining on my Chase VISA EPC

The balance in your Chase account will not be transferred to your newly issued KeyBank account. Continue to use your Chase card until you have spent all the money in that account. DO NOT throw away your Chase card until the balance is zero. If you have misplaced your Chase card or you have questions regarding your Chase account, contact Chase Customer Service at 1-866-847-8586.




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5/21/19 MDF