Before sending us an email, please read the following:

Frequently requested information:

• You may file a claim once you are unemployed due to the illness/injury.  You may file online via our secure server at www.dlt.ri.gov/tdi. If you have properly filed your claim, you will receive a confirmation number.
  

• If you do not wish to file your claim online, you may download the "paper" application at www.dlt.ri.gov/tdi/TDIinstructions.htm or;
  
  
• You may request a paper application by calling (401) 462-8420 and pressing option #1; once you provide the required information, TDI will mail you a paper application.

• If you did not receive a confirmation number after filing your claim online, your claim was not submitted properly and has not been recorded. Most likely, your submission did not include answers to all required fields. You may try to re-enter a complete claim using our online filing system. Alternatively, you may request a paper application (see above).

• It takes three to four weeks from the date we recorded your claim to obtain the medical certification required so that TDI staff may determine your eligibility and process your claim for benefit payments.

• If your doctor’s office has sent TDI information that is not currently reflected in your current claim status, please alert us and we will follow up directly with your doctor’s office.

• If you experience an interruption in your weekly benefit payments, it may be because your original certification period has expired, and TDI is awaiting additional information needed from your doctor in order to extend your certification period.

Please note that the TDI Customer Service Unit is reachable at (401) 462-8420 during the following business hours (excluding holidays): Monday, Tuesday, Thursday and Friday from 8:00 a.m. to 3:30 p.m. and Wednesday from 8: a.m. to 12 noon.  

If appropriate, we will update your claim according to the information you provided us electronically. Due to confidentiality requirements, however, we cannot reply with details of your claim via the email system. If you provided a telephone number in your email AND you require additional assistance, a member of our staff will contact you shortly.

If you still have questions or concerns regarding TDI, please click here.
Our fax number is (401) 462-8466.