UNEMPLOYMENT INSURANCE, Rhode Island Department of Labor and Training with DLT logo and state seal

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Check your card balance Check your Card Balance


Perform a balance inquiry
You may conduct balance inquiries easily and free of charge online at www.key2benefits.com OR
You may call KeyBank Customer Service at 1-866-295-2955 OR
You may check your account balance at Allpoint, BankRI and KeyBank ATMs for no fee.

Forget your PIN

Call the KeyBank Customer Service number on the back of your card 1-866-295-2955.

Change your name and/or address

To change your name and/or address on your KeyBank MasterCard, call either the Unemployment Insurance Call Center at 401-243-9100 or the Temporary Disability Insurance (TDI) Customer Service Center at 401-462-8420.

Card is lost or stolen

Please call the toll-free KeyBank Customer Service Center, 1-866-295-2955 if your card is lost or stolen. A new card will be issued and any remaining balance will be transferred to the new card.

Contact information for questions/issues

Questions or issues regarding the Electronic Payment Card should be directed to KeyBank Customer Service at 1-866-295-2955.


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DLT is an equal opportunity employer/program - auxiliary aids and services available upon request. TTY via RI Relay: 711


5/21/19 MDF