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Frequent Questions




Chase Visa EPC Card

Temporary Disability Insurance

Using your Electronic Payment Card

To activate your Electronic Payment Card and to select both
your four-digit Personal Identification Number (PIN) and six-digit access code,
call Chase Customer Service: 1-866-847-8586

You can use your Electronic Payment Card to withdraw cash at over 900,000 Automated Teller Machines (ATMs) worldwide, with surcharge-free access at over 40,000 Allpoint, BankRI and Chase ATMs in the U.S. In Rhode Island, there are over 2,000 Allpoint locations found in most CVS stores, Walgreens, Hess and 7-Eleven gas stations. Just look for ATMs that display the logos on the back of your Card and:

1.

Insert or swipe your Card.
2.
Enter your 4-digit PIN on the keypad.
3.
Press “Withdrawal” and then “Checking.” Follow the instructions until the transaction is complete.
4.
Take your cash, your Card and your receipt.

This Card CANNOT be used until you call Chase Bank to activate it and sign the back.

Use your Electronic Payment Card instead of cash or checks to make purchases at merchant locations anywhere. These locations include department stores, grocery stores, restaurants and more! Just swipe your Card through the Point-of-Sale (POS) machine or present the Card to the cashier. Then sign the receipt (or enter your PIN on the POS machine keypad). If you select credit or debit, it will be a free-of-charge (no fee) transaction.

You can also use your Card to place phone or Internet orders; just provide your Card number and the expiration date.

See the Disclosure Statement and User Agreement, and the Information About Your RI Department of Labor and Training Electronic Payment Card brochure (pdf) for specific details.

You can also get help with your Electronic Payment Card by calling Customer Service at 1-866-847-8586.

 



 
RI Department of Labor and Training
Temporary Disability Insurance
P.O. Box 20100,
Cranston, RI 02920
-0941

Phone: (401) 462-8420
Fax (401) 462-8466
TTY via RI Relay: 711
1/15/14 MDF
State Seal
  DLT is an equal opportunity employer/program. Auxiliary aids and services available upon request