Insurance Claims Computer Crashes
CRANSTON – The Department of Labor and Training (DLT) experienced a computer system
failure yesterday that temporarily restricted on-line filings for Unemployment
Insurance claims. Although the cause is still unknown, the most immediate impact
was felt by the Unemployment Insurance claims system. Many individuals trying to
file Unemployment Insurance claims by phone experienced delays when calling the
DLT Call Center. Others had trouble accessing the on-line filing system.
at the Department responded immediately and began taking claims by hand. “This
couldn’t have come at a worse time for us,” noted Adelita S. Orefice,
Director of Labor and Training. “December is one of our busiest times of the
year.” The Department does not have an estimate for how many people may have
been impacted by system problems on Wednesday morning. For the week ending
December 25th, some 3,100 new unemployment insurance claims were
filed, many of which represented mass filings which would not have been impacted
by yesterday’s system failure. The Director believes this week’s numbers
would be similar.
primary concern is for our customers,” Orefice explained. “We’re making
every effort to ensure that people can file their claims in timely fashion and
that we can get unemployment checks out as quickly as possible.” She added
that she is very proud of the way the staff has pulled together. “Many people
have signed up to work on the holiday so we can minimize any delays in getting
out benefit checks. Others have come in from their scheduled vacations to help
with the backlog,” she said.
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The Rhode Island Department of Labor and Training offers a wide array of employment and training services to both the general public and to individuals with unusual barriers to employment. DLT is ready to assist any job seeker, whether the goal is a first job, a better job, or a career change. Rhode Island's work force is protected through the enforcement of labor laws, prevailing wage rates, and work place health and safety standards. Temporary income support is available to unemployed, sick, or injured workers and a comprehensive rehabilitation program is available to those injured on the job.
DLT is dedicated to the growth and competitiveness of Rhode Island industry, administering a variety of training grants, tax credits, and apprenticeship programs to help employers. Economic indicators and labor market information are available for long-range planning. The Agency engages in active outreach, helping large and small employers retain their best workers or retrain their existing work force. At no cost to the employer, DLT will also screen job applicants, post job vacancies, and help businesses institute cost-sharing programs that can avert layoffs.
For more information on the innovative programs and services available to all Rhode Islanders at the Department of Labor and Training, please call (401) 462-8000 or visit our web site at www.dlt.ri.gov.
Auxiliary aids and services are available upon request to individuals with disabilities.
TDD (401) 462-8006