RI Department of Labor and Training

Unemployment Insurance Alert: Teleserve online experiencing technical difficulties

December 27, 2011

Teleserve online, the web-based process which unemployment insurance claimants can use to certify for weekly payments, is experiencing intermittent technical problems. Department of Labor and Training technicians are working to correct the problem.

In the interim, claimants may wish to certify for benefits using the Teleserve telephone-based certification system, available at (401) 243-9600 weekdays between 3:00 p.m. and 6:30 p.m. and from 9:00 p.m. to 5:30 a.m.

Please note that claimants have through Friday of this week to certify for benefit payments for the previous week.




ABOUT DLT: The RI Department of Labor and Training offers employment services, educational services and economic opportunity to both individuals and employers. DLT protects Rhode Island’s workforce by enforcing labor laws, prevailing wage rates and workplace health and safety standards. The department also provides temporary income support to unemployed and temporarily disabled workers. For more information on the programs and services available to all Rhode Islanders, please call the RI Department of Labor and Training at (401) 462-8000 or visit the web site at www.dlt.ri.gov