Rhode Island Department of Labor and Training


netWORKri offers Friday morning computer and telephone services
for unemployment insurance claimants

December 9, 2009

On Fridays from 8 a.m. to 10 a.m. throughout the holiday season, unemployment insurance customers may access netWORKri computer workstations and customer-designated telephones to file claims or to contact the Unemployment Insurance Call Center. Normally, netWORKri centers are closed to the public during this time which is devoted to staff training and development.

Friday morning access is intended for self-service use only.
In Rhode Island, Unemployment Insurance is accessed through a call center, while employment services are available at netWORKri walk-in centers. As is the case during normal hours of operation, no unemployment insurance staff will be available for queries or claims taking at the netWORKri centers, whose primary purpose continues to be providing job-matching and career-planning services for Rhode Island job seekers.

The additional access is intended for unemployment insurance customers who wish to file a claim but who do not have ready access to these technologies in their home. Moving forward, the telephone access is intended to offer cell-phone-only customers a cost-free alternative for contacting the Unemployment Insurance Call Center.

As has been past practice, computer access and telephone access for both unemployment insurance claimants and job seekers continue to be available Monday through Thursday from 8 am to 4 p.m. and Friday from 10 a.m. to 4 p.m. at the following netWORKri centers:

175 Main St., Pawtucket
One Reservoir Ave., Providence
1330 Main St., West Warwick
219 Pond St., Woonsocket.

More information on Unemployment Insurance may be found at www.dlt.ri.gov/ui.

About the RI Department of Labor and Training

The RI Department of Labor and Training offers employment services, educational services and economic opportunity to both individuals and employers. DLT protects Rhode Islandís workforce by enforcing labor laws, prevailing wage rates and workplace health and safety standards. The department also provides temporary income support to unemployed and temporarily disabled workers. For more information on the programs and services available to all Rhode Islanders, please call the RI Department of Labor and Training at (401) 462-8000 or visit the web site at www.dlt.ri.gov.