Insurance Claims Filing
Is Now Available in Spanish and Portuguese
September 15, 2004
The Rhode Island Department of Labor and Training announced
it has added Spanish and Portuguese versions to its Internet Unemployment
Insurance Claims filing web site. This is another milestone in the
Departmentís commitment to provide English, Spanish, and Portuguese versions
for all of our automated telephone and Internet claims taking and informational
The telephone and Internet systems now mirror one another in three languages for
both initial and reopened claims taking, payment history, adjudication status,
1099 tax forms, tuition waivers, and general information. In addition, the
Teleserve phone system provides a completely automated weekly payment request
system in all three languages and the Internet web site includes an appeal
filing option, also in three languages.
The Department first offered Internet claims filing in 2001, and it rapidly
became a significant alternative to filing by phone, averaging 15.7% of the
unemployment benefit claims filed year round, and increasing to 33.3% of the
claims filed during peak volume seasons, such as Christmas and New Yearís
weeks and early July. The popularity of the system during high claims volume
periods is understandable. The wait in claims filing phone queues can be long
during peak periods, and phone filing is only available during business hours.
The Internet web site is available 24 hours a day, seven days a week in the
privacy of customersí homes or in local netWORKri offices and other public
areas providing access to computers.
The Internet claims filing can be accessed through the DLT
web site at www.dlt.state.ri.us. To
file by phone, please call (401) 243-9100.
Rhode Island Department of Labor and Training offers a wide array of employment
and training services to both the general public and to individuals with unusual
barriers to employment. DLT is ready to assist any job seeker, whether the goal
is a first job, a better job, or a career change. Rhode Islandís work force is
protected through the enforcement of labor laws, prevailing wage rates, and work
place health and safety standards. Temporary income support is available to
unemployed, sick, or injured workers and a comprehensive rehabilitation program
is available to those injured on the job.
DLT is dedicated to the growth and competitiveness of Rhode Island industry,
administering a variety of training grants, tax credits, and apprenticeship
programs to help employers. Economic indicators and labor market information are
available for long-range planning. The Agency engages in active outreach,
helping large and small employers retain their best workers or retrain their
existing work force. At no cost to the employer, DLT will also screen job
applicants, post job vacancies, and help businesses institute cost-sharing
programs that can avert layoffs.
For more information on the innovative programs and services available to all
Rhode Islanders at the Department of Labor and Training, please call (401)
462-8000 or visit the web site at www.dlt.ri.gov.
Equal Opportunity Employer
Auxiliary aids and services are available up on request to individuals with
TDD (401) 462-8006