RI Department of Labor and Training

Unemployment insurance makes special arrangements for those without internet, phone service

August 30, 2011

The RI Department of Labor and Training is providing additional opportunities for unemployment insurance claims filing and benefit certification in order to assist claimants without telephone and internet service due to Hurricane Irene.

On Wednesday, Aug. 31 only, the department is opening its TeleServe automated telephone system early, at 12:00 noon rather than 3:00 p.m., to accommodate a higher volume of claimants certifying for benefits. This week, the TeleServe phone system, available at (401) 243-9600, is open as follows:

  • Wednesday (extended afternoon hours): 12:01 a.m. to 5:30 a.m., 12:00 noon to 6:30 p.m., and 9:00 p.m. to 12:00 midnight.
  • Tuesday, Thursday and Friday (regular hours): 12:01 a.m. to 5:30 a.m., 3:00 p.m. to 6:30 p.m., and 9:00 p.m. to 12:00 midnight.

In addition to the automated telephone system, the TeleServe Online automated internet-based system allows claimants to certify for payments at any hour at https://teleserve.dlt.ri.gov. Every unemployment insurance claimant is required to certify for benefits each week in order to receive a benefit payment. The deadline to certify for benefits without payment interruption is Friday at 12:00 noon.

On Tuesday, Aug. 30 and Thursday, Sept. 1 of this week only, the Unemployment Insurance Call Center will extend its normal hours of operation until 5:00 p.m. in order to accommodate any additional claims filed via telephone. The call center may be reached at (401) 243-9100 for regular unemployment insurance benefits and (401) 462-8990 for extended benefit programs. Claims may also be filed at any hour online at http://www.dlt.ri.gov. Unemployment insurance claims should be filed within seven days of a claimant’s last day of work.

This week, the department has also expanded its hours of operation at its West Warwick and Wakefield netWORKri One-Stop Career Centers in order to accommodate claims filing and payment certification needs. On Thursday, Sept. 1, the West Warwick netWORKri, located at 1330 Main St., will expand its normal operation hours until 7:00 p.m. in order to provide unemployment insurance claimants access to telephone and internet claims filing and payment certification systems. [Note: Internet service to the West Warwick netWORKri, unavailable earlier this week due to storm damage, has now resumed.] The Wakefield netWORKri center, located at 4808 Tower Hill Rd. and normally open only on Tuesdays and Thursdays, will also open on Wednesday, Aug. 31 from 8:00 a.m. to 4:00 p.m. to offer telephone and internet services to unemployment insurance claimants.

Both internet and telephone services are also available during regular business hours—8:00 a.m. to 4:00 p.m. Mondays through Thursdays, 10:00 a.m. to 4:00 p.m. on Fridays—at the Pawtucket netWORKri center at 175 Main St. and the Providence netWORKri center at One Reservoir Ave. Due to storm-related damage, only telephone service is currently available at the Woonsocket netWORKri center at 219 Pond St.


ABOUT DLT: The RI Department of Labor and Training offers employment services, educational services and economic opportunity to both individuals and employers. DLT protects Rhode Island’s workforce by enforcing labor laws, prevailing wage rates and workplace health and safety standards. The department also provides temporary income support to unemployed and temporarily disabled workers. For more information on the programs and services available to all Rhode Islanders, please call the RI Department of Labor and Training at (401) 462-8000 or visit the web site at www.dlt.ri.gov