Rhode Island Department of Labor and Training


Unemployment Insurance Call Center Expects July Rush

Raymond Filippone (401) 462-8415
Assistant Director, Income Support
June 21, 2005

The Rhode Island Department of Labor and Training's (DLT) Unemployment Insurance Division is announcing their plan for this year's July holiday rush season. As in prior years, DLT expects a high call volume as many Rhode Island companies close for vacation and inventory processing, and schools lay off employees for the summer.

Last year, the Call Center received 17,238 calls during the month of July. As a result, the Department strongly recommends that individuals file their claims on-line, 24/7, from the comfort of their home, from a library or from a netWORKri Career Center. By doing so, the individual will avoid a wait in the telephone queue. The web site is: www.uiclaims.ri.gov.

To facilitate mass claims filing, the Department offers a Mass Filing System where claims intake is handled by mail through the company. This option is available when the employer is shutting down and laying off a large number of employees with a specific date of return to work. A simple form is sent to the company to be completed by the company's representative and the affected employees.

In addition, the Unemployment Insurance Call Center will have extended hours of operation during the July season. The Call Center telephone number is (401) 243-9100.

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The Rhode Island Department of Labor and Training offers a wide array of employment and training services to both the general public and to individuals with unusual barriers to employment. DLT is ready to assist any job seeker, whether the goal is a first job, a better job, or a career change. Rhode Island's work force is protected through the enforcement of labor laws, prevailing wage rates, and work place health and safety standards. Temporary income support is available to unemployed, sick, or injured workers and a comprehensive rehabilitation program is available to those injured on the job.
DLT is dedicated to the growth and competitiveness of Rhode Island industry, administering a variety of training grants, tax credits, and apprenticeship programs to help employers. Economic indicators and labor market information are available for long-range planning. The Agency engages in active outreach, helping large and small employers retain their best workers or retrain their existing work force. At no cost to the employer, DLT will also screen job applicants, post job vacancies, and help businesses institute cost-sharing programs that can avert layoffs.For more information on the innovative programs and services available to all Rhode Islanders at the Department of Labor and Training, please call (401) 462-8000 or visit our web site at www.dlt.ri.gov

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.
TDD (401) 462-8006