May 26, 2010

With 28 additional staff members available for claims-processing, the Unemployment Insurance Call Center at the RI Department of Labor and Training will resume regular Thursday call-in hours beginning May 27, 2010. Beginning last winter, the call center had closed its lines to the public on Thursdays in order to focus on processing an influx of online claims in its regular unemployment, State Extended Benefits and Federal Unemployment Emergency Compensation programs.

The Unemployment Insurance Call Center may now be reached at (401) 243-9100 during the following hours:

*           Mondays and Tuesdays, 8:00 a.m. to 5:00 p.m.
*           Wednesdays, 8:00 a.m. to noon
*           Thursdays, 8:00 a.m. to 5:00 p.m.
*           Fridays, 9 a.m. to 3 p.m.

Queries to the call center may also be made via email at uihelp@dlt.ri.gov.

Those wishing to file an unemployment insurance claim may do so by telephone during call center hours, or by Internet any time at www.dlt.ri.gov.

More information on unemployment insurance in Rhode Island may be found online at www.dlt.ri.gov/ui.

The RI Department of Labor and Training offers employment services, educational services and economic opportunity to both individuals and employers. DLT protects Rhode Island’s workforce by enforcing labor laws, prevailing wage rates and workplace health and safety standards. The department also provides temporary income support to unemployed and temporarily disabled workers. For more information on the programs and services available to all Rhode Islanders, please call the RI Department of Labor and Training at (401) 462-8000 or visit the web site at www.dlt.ri.gov.

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