RI Department of Labor and Training

Recruitment for 75 customer service representatives

˃ Contact center to support HealthSource RI


August 9, 2013

The Business Workforce Center at the RI Department of Labor and Training will host a recruitment event, Wednesday, Aug. 14, to help an area contact center hire up to 75 customer service representatives to support HealthSource RI, Rhode Island’s health care exchange.

The recruitment, held promptly at 12:30 PM at the netWORKri One-Stop Career Center, One Reservoir Ave., will include an orientation by contact center personnel as well as select on-site interviews. In addition to hiring English-speaking representatives, the company is interested in hiring bilingual Portuguese and bilingual Spanish representatives.

Calling the recruitment “a welcome boost for the economy,” Department of Labor and Training Director Charles J. Fogarty adds, “These new job opportunities are a direct result of Governor Chafee’s proactive efforts in launching Rhode Island’s own health care exchange.”

The starting salary for the call center positions is $12.70/hour, with premium wages offered for bilingual agents. The jobs will be located at the call center’s Royal Little Drive offices in Providence. The center will be open from 8:00 AM – 9:00 PM Monday through Saturday, and from 12:00 Noon to 6:00 PM on Sunday. Customer Service representatives must be available to work all shifts. Successful applicants will receive four weeks of intensive training in health care and insurance information.

All applicants are required to possess strong customer service and verbal communications skills. Applicants should also be comfortable conducting internet-based searches and using Microsoft Word, Excel and Outlook computer applications.

Job seekers should bring their résumés to the recruitment event and be prepared for on-site interviews. Seats for the orientation are limited and available on a first-come, first-serve basis. Those who are unable to attend the orientation may learn more about this opportunity by visiting www.employri.org and entering job number 692206.


ABOUT DLT: The RI Department of Labor and Training offers employment services, educational services and economic opportunity to both individuals and employers. DLT protects Rhode Island’s workforce by enforcing labor laws, prevailing wage rates and workplace health and safety standards. The department also provides temporary income support to unemployed and temporarily disabled workers. For more information on the programs and services available to all Rhode Islanders, please call the RI Department of Labor and Training at (401) 462-8000 or visit the web site at www.dlt.ri.gov